Business Analyst with Mobility Experience/ Technical writer with Mobility Experience
Location: Sunnyvale, CA
Duration: 6 Months
Position Description:
This position requires a communications-focused business analyst to take/develop complex information on policies, compatibility and user experience, and to communicate clearly, concisely and accurately without relying on technical or corporate jargon. The "Mobility/BYOD Business Analyst for Client End User Services will focus on documentation and communications for our Mobility/BYOD Strategic Program, and will participate in a variety of related activities, from compiling and communicating hardware and software compatibility, to updating FAQ's, to drafting new service announcements and defining policies.
Key Responsibilities will be to learn complex technical information and write technical documentation, such as hardware/software compatibility, corporate policies, architectural overviews, tutorials, on-boarding documentation, and more. Must respond to technical questions from Client internal customers regarding the subject matter that was documented. Edit documents written by others. Develop tools and processes to automate document creation and maintenance. Develop articles for the IT Knowledge Base, internal wiki and Client IT homepage, including both functional and technical content (Articles must be well organized, accurate, easily understood by non-technical people). Deliver all assigned work on time and with a high degree of quality. Conduct interviews with subject matter experts (SME's) to collect information for new documentation; work with SME's to validate content prior to publishing. Establish and maintain strong working relationships throughout the organization; establish yourself as an effective and reliable team player. Be flexible and responsive to changing business needs. Be attentive, proactive, and creative with regards to identifying new opportunities for documentation.
Experience and Skills:
· Proven track record of researching and writing effective documentation and polices for mobility and BYOD initiatives; experience writing for internal audiences preferred.
· Proficiency with knowledge management and internal communications.
· Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
· Experience working directly with internal business, legal and IT teams.
· Candidate must have strong interpersonal and communication skills including the ability to work well with local and remote, cross-functional teams.
· Must work effectively with people from various organizations, with a wide range of skills, as well as both technical and non-technical staff.
· Candidate must be a quick learner, detail oriented, flexible, resourceful, professional, quality focused, and customer service oriented.
· Candidate must be fluent in the English language.
· Bachelor’s degree, preferably in Information Technology, Technical Writing, Communications, or similar areas of study.
Bala
Accounts Manager
SSAI Technologies LLC | Board: 908 450 9465| Fax: 908 842 0244 | www.ssaitech.com | Email: bala@ssaitech.com | bala.ssaitech@gmail.com
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