Deskside Coaching - Washington DC

Deskside Coaching - TOP PRIORITY

Location: Washington DC 

Desired Skills      Office 2010, IE9, Windows 7 and Lotus Notes 8.5.2

Required Skills:

Candidate must have a minimum of five to seven years’ experience with deskside coaching.

·         Must have superior organization and phone skills.

·         Excellent English skills.

·         Knowledge of Office 2010, IE9, Windows 7 and Lotus Notes 8.5.2.

·         Capacity and commitment to work as a team member.

·         Strong Interpersonal skills and high degree of initiative.

·         Flexibility and adaptability to work in a fluctuating environment, often under some pressure,

·         providing a broad range of services.

·         Ability to prioritize assignments, work with accuracy and numeric facility, and apply practical.

·         Problem solving-skills.

·         Service and results oriented

General Requirements:

The candidate will contribute to the effective functioning of the entire team by providing critical training support to staff as part of the project deployment scheduled to begin mid February to September 2013.  

The candidate will act as the liaison between the staff member and the training team and should possess the following specific skills:

Specific Requirements:

§  Candidate must have a minimum of five to seven years experience with deskside coaching

·         Must have superior organization and phone skills.

·         Excellent English skills

·         Knowledge of Office 2010, IE9, Windows 7 and Lotus Notes 8.5.2

·         Capacity and commitment to work as a team member

·         Win-win motivation

·         Strong interpersonal skills and high degree of initiative

·         Flexibility and adaptability to work in a fluctuating environment, often under some pressure, providing a broad range of services

·         Ability to prioritize assignments, work with accuracy and numeric facility, and apply practical problem solving-skills

·         Service and results oriented 

Role of the Deskside coach:

During the deployment (February – September 2013) the deskside coach will be required to report to the training team and will be required to perform the following functions:

·         Visit users deployed to provide deskside coaching or support

·         Leave call back card if user is not available and call to schedule revisit

·         Attend daily status meeting to give team update of visits and issues and log information in Excel spreadsheet on a daily basis

·         Escalate urgent issues to project team/ITC as necessary

·         Keep track of visits in database and work with Training Lead for updates to this database

Keep track of when trainings will be offered and promote website and training offerings to staff 

 

 

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Bala

Accounts Manager

SSAI Technologies LLC | Board: 908 450 9465| Fax: 908 842 0244 | www.ssaitech.com | Email: bala@ssaitech.com |  bala.ssaitech@gmail.com

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